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Terms & Conditions

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us at booking@luangwa.co before making a booking.

Lodge bookings

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. 

Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access to the restaurant and outside areas.

Any additional guests brought to the room must be logged in at the reception and an additional flat fee of K150 must be paid per night.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 50%.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the house rules as well as the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests can check-in and check-out by the times stated below;

  • Check-in: After 14:00 and before 22:00 on day of arrival
  • Check-out: Before 10:00 on day of departure
  • Late check-out is available at a K100 fee up to 14:00

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made more than 21 days in advance of arrival date = Full deposit refund
  • Cancellation made 21 days or less of arrival date = 50% of deposit refund
  • Cancellation made within 7 days or less of arrival date = No refund issued, full amount of booking is due
  • Bookings and payments made on arrival = No refund issued, full amount of booking is due

Non-arrival guests (“No-shows”), who are unable to attend or fail to attend for whatever reason, forfeit their deposit paid and the full amount of the booking will be due.

It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

Please note that bookings which have been secured and paid for are not eligible for refunds if they choose to check out earlier than stated in the booking.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi internet access is provided, guests accept to use this access to the internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, and extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during their stay will be held securely for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in outside areas of the lodge, not inside any rooms. Electronic cigarettes may be used inside rooms.

Pets & Service Dogs

Unfortunately, we can not allow pets throughout the accommodation, except for service dogs.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk. The high-way code applies on our premises, please drive carefully and slowly.

Accessibility

Our premises do provide accessible parking lots, a restaurant and limited accessibility to the rooms.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us. This includes full names and nationality, and/or passport numbers, place of issue and details of next destination. This is in accordance with Zambian Law. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms & conditions are breached.